Política de envío

SHIPPING AND DELIVERY POLICY

Ketia’s Store currently serves customers in the Dominican Republic, Haiti, and the United States. Available delivery methods, charges, and estimated delivery times are displayed during checkout.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Delivery estimates begin after an order has been processed and transferred to the delivery provider. During periods of high demand, severe weather, holidays, customs processing, transportation disruptions, or other circumstances outside our control, delivery may take longer.

DOMINICAN REPUBLIC

Local motorcycle delivery is available to eligible addresses within approximately 20 kilometers of our Santo Domingo fulfillment location.

Estimated delivery after processing: 1–2 business days.

We may contact the customer by telephone or electronic message before delivery. A complete address, nearby landmark when appropriate, and working telephone number are required.

HAITI

Orders to Haiti are transported using an authorized bus or cargo service.

Estimated delivery after processing: 3–5 business days.

Ketia’s Store will provide the customer with the available delivery or pickup instructions. The recipient may be required to present identification, an order number, or shipment information when collecting the package.

UNITED STATES

Orders to the United States are shipped using UPS or another suitable international carrier.

Estimated delivery after processing: 5–10 business days.

Delivery times may vary depending on the destination, carrier service, customs clearance, weather, and other transportation conditions.

SHIPPING CHARGES

Shipping charges are calculated or displayed during checkout before payment. Promotional or free-shipping offers, when available, will be subject to the conditions stated with the offer.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, brokerage charges, or other government fees. Unless otherwise stated during checkout or required by law, these charges are the customer’s responsibility and are not included in the product or shipping price.

DELIVERY ADDRESS AND CONTACT INFORMATION

Customers are responsible for providing a complete and accurate delivery address, recipient name, email address, and working telephone number.

Ketia’s Store is not responsible for delays or delivery failures caused by incorrect or incomplete customer information. Additional costs to redirect or resend a package may be charged to the customer.

ORDER TRACKING

When tracking information is available, it will be sent to the email address or telephone number provided with the order. Some local motorcycle or bus deliveries may not provide online tracking.

LOST, DELAYED, OR DAMAGED PACKAGES

If an order appears lost, significantly delayed, damaged, or delivered incorrectly, contact Ketia’s Store promptly through the Contact page at ketiasstore.com. Include the order number and any available photographs or delivery information.

We will review the matter and work with the delivery provider when appropriate. Remedies may include replacement, store credit, or refund depending on the circumstances and applicable law.

CHANGES AND CANCELLATIONS

Shipping details can be changed only before processing or shipment begins. Once an order has been dispatched, we cannot guarantee cancellation, rerouting, or address changes.

DELIVERY ESTIMATES

All stated delivery times are estimates and are not guarantees. If Ketia’s Store cannot ship an order within the promised period, we will contact the customer regarding the delay and provide available options, including cancellation and refund when required by law.